Participating Frequently

Question

update failed error 1500..

Forum|Forum|15 years ago
April 11, 2010
13 replies
43917 views

ik heb adobe reader 5 keer opnieuw gedownload,

steeds oude versie verwijderd, maar bij update

komt telkens:

update mislukt, fout 1500.

er draait geen ander programma mee.

iemand enig idee?

Dutch

This topic has been closed for replies.

Show previous replies

I

inter-activ

New Participant

I am running windows 7 and have the same problem when trying to install the automatic update to Adobe Reader 9.3. Gavin Meikle

V

vmarejeAuthor

Participating Frequently

Dear Gavin Meikle,

Let us hope, adobe will do something about it, for I know there are more people

with this problem!

Thanks for your reaction.

With kind regards

jerema.

A

Anonymous

(I posted this over in the Adobe Acrobat Pro forum, but looks like it's biting Acrobat Reader people too.)

I got nailed by that update this morning, and am currently restoring my Windows XP-SP3 system from a backup.

Look at your %SystemRoot%\Installer folder. I bet it's completely empty. It's supposed to have a lot of files and folders in it.

At first I just received that obscure "installation failed" message that the Updater throws up (by the way, Updater looks a little different this time around, doesn't it?) After an hour or so of working on the PC a few desktop icons for installed programs went blank, looking like a white box with a blue bar on top of the box. I tried seaching for the icon and was getting messages about %SystemRoot%\Installer\{<some long alphanumeric directory>} not found.

I looked in the %SystemRoot%\Installer folder and it was completely empty.

I booted up a backup hard drive I had been on a couple of weeks ago (I recently migrated to a SSD drive) and looked at %SystemRoot%\Installer and it was full of folders and files. A few minutes later the Updater told me I should apply the update. I did, it failed. I looked into %SystemRoot%\Installer again and it was completely empty.

I'm now restoring from a backup of that hard drive, which I made in case my foray into SSD drives didn't work out.

Regards, Scott

A

Anonymous

I am getting the same error when I try to install the latest security patch to both of my PCs.

PC1 - Laptop running Vista Home Premium with Service Pack 2. Adobe Acrobat 8 Professional ver 8.2.0

PC2 - Dell Desktop running XP Home Premium with Service Pack 3 Adobe Acrobat 8 Professional ver 8.2.0

I get the Adobe Acrobat Updater message box pop up that says:

Update Failed

Cannot install the update. Please run Adobe Acrobat Repair.

Error: 1500

The Repair will not run, as it tells me:

Windows Installer

The installation source for this product is not available. Verify that the source exists and that you can access it.

I have tried putting the installation CD into the drive and still cannot get the repair to run.

I guess I will have to live with an unpatched Acrobat that has security holes!

V

vmarejeAuthor

Participating Frequently

Thanks for your answer.

I also have a dell desktop running home premium with service pack 3.

It is a strange story, that nobody knows the answer.

Quote

I guess I will have to live with an unpatched Acrobat that has security holes!

Unquote.

The same for me.

Thanks again, may be if everone with this problem reports it, adobe will do

something about it.

With kind regards,

Jerema.

pwillener

Legend

What is your operating system?

Are you trying to install Reader 5 or Reader 9?

Are you trying to upgrade Reader 5 to Reader 9? If so, you must completely uninstall Reader 5 before installing the latest Reader version.

V

vmarejeAuthor

Participating Frequently

Thanks for your answer,

No I donot have reader 5 only adobe reader 9.

I cannot update the last security update.

I already uninstalled reader 9.... 5 times and installed again.

But update constantly Failed error 1500.

I am using internet explorer 8.

Thanks again.

A

atosbur

Participating Frequently

HOw can I copy arm log and software adobe windows installer to you?

See below. Donot how to do it.I tried and tried.

Kind regards jerema.

Steps to create full verbose AdobeARM.log on Windows Xp,

1. Click on Start>Run

2. Type "regedit" in the run dialog and press enter

3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Adobe

4. Right click on "Adobe" key, Select "New">"Key" from the popup menu

5. And Provide "Adobe ARM" as the new key and press enter key

6. Right click on "Adobe ARM" key, Select "New">"Key" from the popup menu

7. And Provide "1.0" as the new key and press enter key

8. Right click on "1.0" key, Select "New">"Key" from the popup menu

9. And Provide "ARM" as the new key and press enter key

10. Right click on "1.0" key, Select "New">"DWORD value" from the popup menu

11. And Provide "iLogLevel" as the new name and press enter key

12. Double click on "iLogLevel" to edit the DWORD value, change the value data: to 1 and press OK

13. Close Registry editor

14. Now launch Reader and navigate to Help>Check for updates

15. Once Error 1500 comes up, close the updater.

16. Click on Start>Run

17. Type "%temp%" in the run dialog and press enter

18. Copy the "AdobeARM.log" from the temp location and please provide me the log so that I can look into the issue. The log will certainly have some information on what caused the error 1500 to happen.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded